Effective Date: 16/05/2025

Ubication One is committed to providing technological solutions for satellite monitoring and real-time video surveillance, giving clients access to specialized software, remote technical support, and services related to the installation, sale, and configuration of equipment.

Our goal is to deliver a reliable online monitoring service and 100% effective technical support. However, as a company, we declare the following scope and limitations of our services:

1. Client Responsibility in Installation

The installation of satellite tracking or video surveillance devices is the sole and exclusive responsibility of the client or the technician hired by the client. Ubication One assumes no responsibility for errors, failures, or deficiencies in the installation of the equipment.

2. Limitation of Liability for Incidents

Ubication One does not guarantee nor take responsibility for the recovery of vehicles, people, pets, or other assets, as such events depend on external factors beyond our operational and technical control.

3. Technical or Human Failures

Although we strive to maintain the highest quality standards, we acknowledge that no system is completely infallible. Therefore, Ubication One assumes no responsibility for possible technical failures, service interruptions, human errors, or any type of incident that may arise directly or indirectly from the use of our services or platform.

4. Scope of Service

Our service consists of:

• Providing access to online tracking and monitoring software.
• Offering remote technical support for inquiries, operational issues, or necessary configurations.
• Marketing products and services related to satellite tracking and video surveillance technology.

Under no circumstances shall Ubication One be held responsible for events or consequences arising from the use of the information, decisions made, or failures in system operation.

5. Acceptance of the Policy

By contracting our services, the client expressly accepts the terms and conditions described in this Service Policy, releasing Ubication One from any legal claims for damages, losses, or direct or indirect consequences related to the use of our products or platforms.